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Kenya

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Questions you might ask

What’s required for me to pay with Tamara?

It’s simple! You’ll need to be over 18 years old with a valid, verifiable mobile number, a valid ID, and a valid payment card in Saudi Arabia, the United Arab Emirates or Kuwait.* * Tamara's availability may vary depending on the store you are shopping at.

When can I expect to receive my order if I choose to pay with Tamara?

You’ll receive your order on time, and make your payments according to your payment plan. If you have any questions or concerns regarding payments, please reach out to the Tamara Customer Care team for support.

What happens if I want to make a return / cancellation?

With Tamara, it’s hassle-free! Based on the store’s policies, request the return or cancellation from the store. Once the store informs us of your return or cancellation, your payment plan will be updated and the relevant amount will be refunded to your account. For more details, please visit Tamara help center.

Why was my order declined?

There are several potential reasons for rejection, including but not limited to the following:

Your card isn't activated or fit for e-commerce purchasing.
You have prior commitments to your bank/telecommunications company and/or are flagged by Simah/Al Etihad Credit Bureau (AECB)/Ci-Net.
You have overdue payments with Tamara.
Tamara's intricate risk system considers the value of your purchase too high.
The value of the items you're trying to buy exceeds the allowed purchase limit.

If none of the above reasons apply to you, please try again with a different card.

How do I pay with Tamara?

Just shop your favorite stores, and select Tamara as your payment method on the store’s checkout page! If you’re shopping in-store, simply inform the cashier that you’d like to pay with Tamara and follow the steps shared with you.

What happens when I miss a payment?
At Tabby, we strive to promote responsible spending habits by carefully evaluating every purchase before approval. We also send regular reminders to ensure you don't miss any payments. It is important to note that if we are unable to collect payment on the scheduled due date, you will not be able to make any further purchases through Tabby until the dues are paid.
In the case of overdue payments, a collection fee will be applicable for customers in the markets of UAE, Kuwait, Bahrain, and Qatar.
As for customers in KSA, starting 16 December 2023, there will be no more collection fees imposed on Tabby orders.
How do I make a payment?
The fastest and easiest way to make your payments and check your payment status online and through the Tabby app.
* UAE - Apple Pay, Visa, MasterCard
* KSA - Apple Pay, Visa, MasterCard, MADA
* Kuwait - Visa, MasterCard, KNET, Apple pay
* Bahrain - Visa, MasterCard, Benefit
* Qatar - Visa, MasterCard
Will I be auto-charged when my payment is due?
Yes, if you pay with a credit card (Visa / MasterCard / Mada).
I received an error when trying to make a payment. What should I do?
Here’s what we recommend you to try to make a successful payment:
* Make sure that you have the latest version of Tabby’s app.
* Make sure that you have sufficient funds.
* Make sure that you entered all card information correctly.
* Try again with another card or Apple Pay.

How do refunds work with Tabby?
Once you accept your customer's return, refunds with Tabby are easy with partial or full refunds. You can make a refund through the Tabby dashboard or automate refunds with our API documentation.
When will the customer be refunded after we registered a return?
After you register the return, your customer will be able to see the refunded amount back in the original card they used for purchase. This usually takes between 14-21 working days depending on the customer’s bank.